Transform
Conflict to Connection
Conflict is inevitable, but it doesn’t have to be destructive. Our “Conflict to Connection” approach emphasises building deeper connections between individuals. We focus on facilitating understanding and collaboration rather than simply resolving issues through compromises that leave everyone dissatisfied.
Through our training, you will learn to navigate disputes with skill and compassion, transforming potential conflicts into opportunities for growth and connection. Our communication tools will help you create an environment where all parties feel seen, heard, and understood.
Emotional Logic Stepping Stone Cards
Training for Managers
Our “Conflict to Connection” training programme enhances:
- Communication Skills
- Problem-Solving Abilities
- Relationships with colleagues at all levels
- Employee Retention
- Emotional Intelligence
This training is designed to support managers in building a more cohesive and engaged workforce.
Training for Mediators
Our training gives mediators a solid toolkit to create an emotionally and psychologically safe space, helping them to:
- Shift conversations from raw emotions to focusing on shared values and practical action plans.
- Uncover and acknowledge each person’s grief and emotional state.
- Stress the importance of emotional safety for achieving positive and mutually beneficial outcomes.
- Identify and adapt to each other’s communication and negotiation styles.
This approach is ideal for making the resolution process more effective and compassionate.
Boardroom Conflict
Our “Conflict to Connection” approach promotes effective communication by enabling you to articulate differing opinions and perspectives while respecting each individual’s personality, strengths, and weaknesses. By embracing this methodology, you can:
- Encourage greater confidence among all board members to share their viewpoints.
- Strengthen relationships by clearly expressing each member’s values, needs, and identities.
- Create a relational framework for navigating change, which also sets the stage for communicating change initiatives to the wider organisation.
Four Phases of Conflict to Connection
Awareness
The goal is to highlight and raise awareness of each other’s grief and emotional state and to put those into the context of a natural adjustment process.
Emotional Safety
Emotional safety is essential for resolving conflicts and adjusting to change. When people don’t feel safe, they are unlikely to engage with their emotions and often act defensively. In a defensive state, we cannot effectively use our emotional energy.
Exploration
The purpose of exploration is to uncover the hidden values that underlie emotions, needs, and desired behaviour. This process can facilitate the breakthrough in mediation because the discoveries made during this phase shift the conversation from emotions, feelings, and behaviour to values, identity, and action plans based on those values.
Communication
The goal is to help the parties communicate their values assertively in order to be seen, heard, and understood. This will also help to create a value-based SMART action plan. Communicating values can change the atmosphere from a confrontational situation to an honest and open discussion that validates and recognises each other’s perspectives.
Training content
The meaning and purpose of emotions in the context of conflict
You will learn about the meaning and purpose of grief emotions in the context of conflict and mediation by applying it to an experiential example.
System Thinking to discover hidden values and needs
You will learn strategies to apply System Thinking in discovering the often hidden values and needs that trigger the emotions in the first place.
The Importance of Assertive Communication and Vulnerability in Connection
You will learn to identify preferred communication styles and practise strategies to shift the conversation from feelings and behaviour to values and action plans. You will discover that vulnerability is not about displaying how you feel, but about conveying what you value.
Conflict to Connection Tools
Throughout the training, we will introduce you to our set of Conflict to Connection tools. You will have ample opportunities to practise using them to build your confidence.
Contact us to discuss your challenges.
Join us in transforming “Conflict to Connection”! Book a 30-minute mini session to experience our unique approach.
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You can book a Zoom or face-to-face meeting. Face-to-face meetings are only available in Plymouth, England.