I really believe that in a diverse environment, where different world views clash, it's crucial for leaders to develop emotional intelligence skills that enable peaceful and meaningful dialogue, which supports genuine relationship building. Healthy relationships and...

As we live our lives, our experiences shape our perspective on the world around us. We learn to interpret the present through the lens of our past and anticipate our future based on past experiences. If we are unaware of these mechanisms and filters, they can cloud...

Setbacks are an inevitable part of work and life. Projects can go wrong, customers may complain, and big errors can be made. We will disappoint each other in big and small ways from time to time. It's not just what happens that matters, but also how we deal with it,...

Our differences are not our enemies; quite the contrary is true. Our differences hold the potential to see the world from a far more complete perspective. Our differences hold manifold collective wisdom to adapt to the challenges that no individual or group can access...

My article about The Toxic Label: Why It's Time to Move Beyond Judging and Start Choosing Compassion encouraged several important comments on LinkedIn highlighting gaps in my article.  One user wrote, “I was empathic towards her needs. Guess what I received in return,...

In today's world, it's not uncommon to hear someone being labelled as "toxic." Whether it's a difficult coworker, a challenging family member, or an ex-partner, the label is often thrown around as a way to describe someone who is causing harm to those around them. But...

The importance of Emotional Intelligence has come to the forefront in recent years. And rightfully so. Not handling unpleasant emotions well has a massive cost that is largely invisible on your budgets and balance sheets. Here are four areas where the price of a lack...

When I joined my son for a creative workshop at our local Apple Store, I was surprised at how much the kids could do after just 45 minutes. Later I wondered why we take so little applicable away from corporate Emotional Intelligence training. I understand we...

In today's globalised workforce, leaders must build and manage diverse teams with different backgrounds, cultures, and ways of working. This requires leaders to be inclusive and empathetic to the needs of all team members. That sounds simple, but practising this...